Quick help
Did not receive the delivery email
Use Support if you completed a purchase but the delivery email did not arrive, the link is missing, or the message is no longer accessible.
Delivery emailMissing linkAccess restore
Support
Help with delivery, file access, refunds, and purchased product issues.
Use Support for post-purchase operational issues related to Fragment Practice knowledge products.
This page is for delivery and access problems, file issues, refund requests, and basic product-related clarification. If what you need is direct support for a live issue, use Contact instead.
Start here
If you purchased a product and something went wrong, this is the right place to start.
Support is for practical post-purchase handling. That includes delivery problems, expired or broken download links, damaged or incomplete files, refund requests, and simple clarification about what was purchased.
You do not need a formal support ticket. A short message with the product name, the email address used at purchase, and a brief description of the problem is enough.
Quick help
Common reasons to use Support.
If your issue looks like one of these, Support is the right place to begin.
Quick help
Download link expired or does not work
Use Support if the link is broken, expired, or no longer opens the purchased file correctly.
Expired linkBroken linkDownload issue
Quick help
Files are damaged, incomplete, or unreadable
Use Support if the file cannot be opened, appears corrupted, or does not match what should have been delivered.
Corrupted fileUnreadableIncomplete bundle
Quick help
You want to request a refund
Use Support for practical refund handling within the stated refund window for eligible product purchases.
Refund requestEligible purchasePractical handling
What to include
What to send when you contact Support.
Keep it simple. The goal is to resolve the issue, not to make support requests heavy.
What to include
Keep the message simple
A short message is enough. Include the product name, the email address used at purchase, the approximate purchase date, and a brief description of the problem or request.
Product namePurchase emailShort description
What to include
Add a screenshot only if it helps
If the issue is visual or file-related, a screenshot can help clarify the problem. If not, a short written note is enough.
Screenshot optionalKeep it simpleFaster clarification
What to include
You do not need a formal support ticket
Support is meant to reduce friction. You do not need to prepare a detailed report or a complex explanation before reaching out.
No formal ticketLow frictionSimple request
What Support covers
What this page is meant to help with.
Support is for operational handling around purchased knowledge products.
What Support covers
Delivery and access handling
Support covers missing delivery emails, broken or expired download links, order confirmation for legitimate purchases, and restoring access where appropriate.
DeliveryAccessOrder confirmation
What Support covers
File and bundle problems
Support covers damaged, incomplete, corrupted, or unreadable product files, as well as basic clarification about what is included in a purchased product.
FilesCorruptionIncluded materials
What Support covers
Practical refund handling
Support is the operational channel for refund requests relating to eligible knowledge-product purchases within the stated refund window.
RefundsOperational handlingKnowledge products
Refunds
Refund handling is meant to be practical.
If a product is not the right fit, the goal is to handle that cleanly and simply within the stated refund window for eligible purchases.
Refunds
Refund requests do not need to be complicated
If an eligible purchased product is not the right fit, you can request a refund within the stated refund window with a short message.
Simple requestEligible purchaseRefund window
Refunds
Some issues should be fixed before being refunded
If the issue is a missing email, broken link, or damaged file, Support may be able to resolve it first without needing a refund.
Fix firstAccess issueFile issue
Refunds
Refund handling is meant to be clean and practical
The goal is to reduce friction, not create an adversarial process. At the same time, clearly abusive, fraudulent, or duplicate requests may be refused.
Good-faith handlingClean processAbuse protection
What Support is not
Move beyond Support when the need becomes heavier.
Support is the right container for purchased-product issues. It is not the right container for advisory, context-heavy structuring, or direct work on your specific situation.
What Support is not
Not project-specific interpretation or advisory
Support does not include custom interpretation of your project, issue-specific structuring, recurring review, or advice tailored to your organization or workflow.
Not advisoryNot project-specificNot recurring review
What Support is not
Not adaptation of the product into your operating model
If you need the product adapted to your team, workflow, governance model, or live operating context, the better path is Contact.
Not adaptationTeam useWorkflow-specific
What Support is not
Not the right container for heavier live issues
If the need becomes live, context-heavy, judgment-dependent, or organization-specific, direct support is the better layer than product support.
Live issueHeavier needDirect support
Need more than product support?
Use Contact when the issue becomes live, specific, or heavier.
If the product itself is not the issue and what you need is deeper judgment, issue-specific structuring, adaptation in context, or recurring support, the better path is direct support. Use Contact when the need is no longer mainly about delivery, file access, refund handling, or product scope.
Related paths
Related pages
Legal
Go to Legal for official business information, product and service boundaries, licensing scope, and baseline commercial terms.
Contact
Go to Contact for direct-support inquiries, commercial questions, fit questions, or situation-specific help.
Services
Go to Services if the issue already needs direct, live, or context-specific support.
Knowledge
Go to Knowledge to see the current digital products and their public positioning.