Common issue
Delivery email did not arrive
Use Support if you completed a purchase but did not receive the delivery email, download link, or access details.
Delivery emailMissing linkPurchase support
Support
Support for purchased products.
Use Support when something related to a purchased Fragment Practice product needs to be checked.
This includes delivery emails, download links, file issues, missing files, and refund requests. Use Contact for advisory support, team use, internal adaptation, workshops, or commercial questions.
Start here
Share the essentials. A short message is enough.
Support is meant to make post-purchase issues easy to route and resolve. Include the product name, the email address used at checkout, the approximate purchase date if you have it, and a short description of what happened.
Common issues
Purchased-product issues handled here.
If the issue is about delivery, access, files, or refunds after purchase, Support is the right place to begin.
Common issue
Download link does not work
Use Support if the download link is expired, broken, or no longer opens the purchased file.
Expired linkBroken linkDownload access
Common issue
File cannot be opened or is incomplete
Use Support if the file cannot be opened, appears corrupted, is incomplete, or does not match the purchased product.
File issueCorrupted fileIncomplete bundle
Common issue
Refund request
Use Support to request a refund for an eligible product purchase within the stated refund window.
RefundEligible purchaseSupport handling
What to include
A few details help confirm the purchase.
The goal is to check the purchase and resolve the issue. You do not need to prepare a long explanation.
What to include
Product name
Tell me which purchased product the issue relates to.
Product namePurchased product
What to include
Purchase email
Include the email address used at checkout so the purchase and delivery record can be checked.
Purchase emailCheckout
What to include
Short description
Briefly explain what happened: missing email, expired link, file problem, refund request, or another product-related issue.
Short noteIssue summary
Support boundary
Support, Contact, and Legal have different roles.
Use Support for post-purchase product issues, Contact for advisory or team-use questions, and Legal for baseline terms.
Support boundary
Support covers purchased-product operations
Support handles delivery, download access, damaged files, missing files, basic product-scope clarification, and eligible refund requests.
DeliveryDownloadsRefunds
Support boundary
Contact covers advisory and team-use questions
Use Contact for service-fit questions, team adaptation, internal use, advisory support, workshops, or commercial questions.
ContactServicesTeam use
Support boundary
Legal covers baseline terms
Use Legal to confirm business information, product and service boundaries, license scope, refund baseline, payment, and delivery terms.
LegalTermsLicense
Need more than product support?
Use Contact when the request becomes advisory, team-specific, or commercial.
Support handles delivery, download access, file issues, and eligible refund requests for purchased products. If the product itself is not the issue and you need team adaptation, direct advisory support, service scoping, workshops, or commercial discussion, use Contact.
Related paths
Related pages
Products
See current digital products, working kits, product details, and purchase pages.
Legal
Confirm business information, product and service boundaries, license scope, refund baseline, payment, and delivery terms.
Contact
Use Contact for advisory inquiries, service-fit questions, team use, internal adaptation, workshops, or commercial questions.
Services
Compare direct support options when the issue needs live, context-specific advisory support.