Support
Use Support when something related to a purchased Fragment Practice product needs to be checked.
Support handles delivery emails, download links, file issues, missing files, and eligible refund requests. Use Contact for advisory support, team use, internal adaptation, workshops, or commercial questions.
Start here
Support is for checking and resolving post-purchase product issues. Include the product name, the email address used at checkout, the approximate purchase date if available, and a short description of what happened.
Support scope
Use Support for purchased-product operations. Use Contact when the request becomes advisory, team-specific, commercial, or context-specific.
Handled here
Use Support when the issue is tied to a purchased product and its delivery or files.
Not handled here
Use Contact when the request requires interpretation, advisory support, or discussion beyond product delivery.
Where to go
Support is for post-purchase product issues. Contact is for advisory, commercial, licensing, workshop, team-use, or context-specific questions.
For delivery, download, file, missing-file, or refund matters after purchase.
For advisory, commercial, customization, team-use, or pre-purchase questions.
For reusable working kits, templates, and product details.
For business information, licensing scope, delivery terms, and refund baseline.
Need more than product support?
Support handles delivery, download access, file issues, missing files, and eligible refund requests for purchased products. For advisory support, team use, workshops, customization, or commercial discussion, use Contact.
