Support
Use Support when something related to a purchased Fragment Practice digital product needs to be checked.
Support handles delivery emails, download links, file access, file issues, missing files, and refund eligibility checks. Use Contact for advisory support, team use, customization, workshops, licensing expansion, commercial questions, or pre-purchase product-fit questions.
Start here
Support is for checking and resolving post-purchase product issues. Include the product name, the email address used at checkout, the approximate purchase date if available, any order / receipt information if available, and a short description of what happened.
Support scope
Use Support for purchased-product operations. Use Contact when the request becomes advisory, team-specific, commercial, or context-specific.
Handled here
Use Support when the issue is tied to a purchased product and its delivery, access, or files.
Not handled here
Use Contact when the request requires interpretation, advisory support, customization, or discussion beyond product delivery.
Where to go
Support is for post-purchase product issues. Contact is for advisory, commercial, licensing, workshop, team-use, customization, or context-specific questions. Legal explains business information, license scope, delivery terms, and refund baseline.
For delivery, download, file access, missing-file, or refund matters after purchase.
For advisory, commercial, customization, team-use, licensing expansion, workshop, or pre-purchase questions.
For reusable working kits, templates, and product details.
For business information, licensing scope, delivery terms, refund baseline, and commercial terms.
Need more than product support?
Support handles delivery, download access, file issues, missing files, and refund eligibility checks for purchased products. For advisory support, team use, workshops, customization, licensing expansion, commercial discussion, or pre-purchase fit questions, use Contact.
